Taking rental bookings and overseeing the whole process from enquiry to delivery
Working closely to customer SLA’s and ensuring all KPI’s are met
Promoting new business and working closely with the sales team
De-hire processes followed in accordance with customer procedures and working closely with our recharge department on damage/estimates and customer SLA’s
Win new business accounts in line with our ideal client profile.
Weekly prospecting, using all channels to ensure your funnel is constantly being added to.
Manage own activity through your week and ensuring all internal processes and deadlines are met
Effective onboarding on rental customers.
Drive rental utilisation Produce rental reports on clients
Continually update and build upon a full understanding of commercial vehicle specification, operational advantages/constraints, auxiliary equipment, relevant legislation, and market developments, etc.
Capture and communicate comprehensive and accurate information, recognising that reliable information is essential in managing and delivering on client expectations.
Support colleagues in understanding the client to drive excellent service, draw upon colleague knowledge and support where necessary to achieve success.
Keep abreast of client developments, as well as key competitor activity, sharing pertinent information with your team.
Overseeing collections/deliveries and managing our delivery and collection team of drivers
Overseeing the full processing and auditing of weekly rental billing spreadsheet on weekly rental hires and ensure there a no billing errors
Managing key KPI’s, fuel spend vs target, damage detection vs target
Month on month revenue growth vs previous year’s performance
Being responsible as a key contact for major accounts
Strong customer focus across all customer base
Managing rental employees and ensure they are engaged and achieving overall monthly rentals targets
Make notes of employee performance to review with Operations Manager on a monthly basis
Ensure there is a strong team spirit amongst the rental department with great synergy with the fleet department.
Excellent verbal, written, & IT skills
This is a generic role description and does not detail all the duties as may be required of the position.
Salary: £42k plus car allowance
Location: Based at our Leighton Buzzard head office.
Hours: Monday to Friday from 08.00-5.30pm – one in four Saturdays from 08.00-12.00
