Rental Manager

Rental Manager Job Description

Duties to include

  • Taking rental bookings and overseeing the whole process from enquiry to delivery
  • Working closely to customer SLA’s and ensuring all KPI’s are met
  • Promoting new business and working closely with the sales team
  • De-hire processes followed in accordance with customer procedures and working closely with our recharge department on damage/estimates and customer SLA’s
  • Win new business accounts in line with our ideal client profile.
  • Weekly prospecting, using all channels to ensure your funnel is constantly being added to.
  • Manage own activity through your week and ensuring all internal processes and deadlines are met
  • Effective onboarding on rental customers.
  • Drive rental utilisation
    Produce rental reports on clients
  • Continually update and build upon a full understanding of commercial vehicle specification, operational advantages/constraints, auxiliary equipment, relevant legislation, and market developments, etc.
  • Capture and communicate comprehensive and accurate information, recognising that reliable information is essential in managing and delivering on client expectations.
  • Support colleagues in understanding the client to drive excellent service, draw upon colleague knowledge and support where necessary to achieve success.
  • Keep abreast of client developments, as well as key competitor activity, sharing pertinent information with your team.
  • Overseeing collections/deliveries and managing our delivery and collection team of drivers
  • Overseeing the full processing and auditing of weekly rental billing spreadsheet on weekly rental hires and ensure there a no billing errors
  • Managing key KPI’s, fuel spend vs target, damage detection vs target
  • Month on month revenue growth vs previous year’s performance
  • Being responsible as a key contact for major accounts
  • Strong customer focus across all customer base
  • Managing rental employees and ensure they are engaged and achieving overall monthly rentals targets
  • Make notes of employee performance to review with Operations Manager on a monthly basis
  • Ensure there is a strong team spirit amongst the rental department with great synergy with the fleet department.
  • Excellent verbal, written, & IT skills
  • This is a generic role description and does not detail all the duties as may be required of the position.
  • Salary: £42k plus car allowance
  • Location: Based at our Leighton Buzzard head office.
  • Hours: Monday to Friday from 08.00-5.30pm – one in four Saturdays from 08.00-12.00
  • Holidays: 20 days holiday plus loyalty bonus

Application Form