Fleet Controller

• Maintenance of Fleet and Equipment
• Ensure that planned maintenance is efficiently organised and documented using our fleet management platform
• Receive all vehicle and equipment breakdown and damage repair requests and take the appropriate action with our service agents, workshop or dedicated Mobile fleet support team
• Record all fleet maintenance activity accurately and efficiently using our fleet management software
• Ensure customers are advised of any issues regarding fleet maintenance or breakdowns.
• Liaise with all workshops, mobile and third-party engineers to organise fleet maintenance tasks.
• Receive all breakdown calls and allocate engineers/service agents accordingly.
• Ensure all fleet maintenance documentation is accurately entered into software programmes and databases for reporting and reference purposes.
• Answer telephone for fleet enquiries, responding to calls within remit of responsibility professionally and efficiently.
• In the event of vehicle breakdown organise recovery service and replacement vehicles.
• Maintain records for road tax and MOT schedules ensuring vehicles and trailers are compliant for road use.
• Control and approve repair costs, authorising vehicle warranty and maintenance repairs within financial control limits.
• Control costs without adversely affecting safety or customer service standards or the quality of the hire fleet
• Provide accurate reports to fleet and operational teams as requested to inform colleagues on agreed performance parameters.
• Quality and safety
• Be conversant and apply all organisational policies and procedures and the software systems used to access and support all processes.
• Report incidents which are documented in accordance with company policy.
• Reporting incidents that colleagues bring to your attention and vehicle off road reports
• Work as part of a team to ensure engagement and two way communication using all available methods, including electronic mail, team meetings and weekly operation meetings

Reports Directly To: Operations Manager / Managing Director
Salary: £32,000
Hours of work: Monday – Friday 08:00 – 17:30 with 1 in 4 Saturday morning rota from 08:00 – 12:00.
Holiday: 20 days holiday plus all bank holidays.
Loyalty Bonus: After 2 years of service (1 day additional holiday and up to an extra 5 days after 7 years).